Catchfords Privacy Policy
Last Updated: [May 19, 2026]
Introduction
Catchfords (“Catchfords,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the Services, make a purchase, or otherwise interact with us.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
If there is any conflict between this Privacy Policy and any other policy or agreement governing your use of the Services, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include information that has been de‑identified or aggregated such that it cannot reasonably be linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
1.1 Contact Information
Includes your name, email address, phone number, billing address, shipping address, and any other information you provide when placing an order or creating an account.
1.2 Account Information
Includes your username, password, login credentials, saved addresses, preferences, and settings associated with your account.
1.3 Order and Transaction Information
Includes products viewed, added to cart, purchased, returned, exchanged, or cancelled; order history; and other transaction‑related details.
1.4 Payment Information
Includes payment card type, partial card details, billing information, and transaction confirmations. We do not store full credit card numbers. Payments are processed securely by Stripe and PayPal, which act as independent data processors.
1.5 Device and Technical Information
Includes your IP address, browser type, device identifiers, operating system, access times, referring URLs, and information about your interaction with the Services.
1.6 Geolocation and Currency Information
Collected through Aelia Currency Switcher, which uses your IP address to determine your approximate region for the purpose of displaying accurate currency, pricing, taxes, and availability.
1.7 Usage Information
Includes information about how you navigate, interact with, or use the Services, including pages viewed, time spent, clicks, scrolls, and other analytics data.
1.8 Communications and Support Information
Includes the content of messages you send to us, customer support inquiries, and any information you voluntarily provide when communicating with us.
1.9 User-Submitted Market Data
Data Usage
Information collected through community submissions is utilized exclusively for maintaining public market transparency and populating directory metrics.
User-Submitted Pricing Contributions
Our website features a crowdsourced directory allowing community members to voluntarily submit generalized pricing and procedural data (such as estimated costs, regional locations, and procedural categories).
No Personal Health Information (PHI)
Our submission forms are strictly designed to collect anonymous, aggregated market data. We do not request, require, or knowingly accept personal health information, medical records, patient names, or individual health histories.
Prohibition of Sensitive Data
Users are explicitly instructed not to enter or upload any personally identifiable information or private medical details. If we discover that a submission contains unauthorized personal data, it is permanently deleted prior to any publication.
2. How We Collect Personal Information
We collect personal information from the following sources:
2.1 Directly from You
When you create an account, place an order, submit a form, contact customer support, or otherwise provide information to us.
2.2 Automatically Through the Services
Through cookies, tracking technologies, analytics tools, and your device when you access or use the Services.
2.3 From Service Providers
Including payment processors, email service providers, shipping partners, and analytics providers who collect or process information on our behalf.
2.4 From Third‑Party Integrations
Including Aelia (geolocation), Klaviyo (email and marketing automation), and Zonos (international checkout and duties/taxes calculation).
3. How We Use Personal Information
We may use your personal information for the following purposes:
3.1 For Providing and Operating the Services
Including processing payments, fulfilling orders, managing your account, facilitating returns and exchanges, and delivering customer support.
3.2 For Personalizing and Improving the Services
Including remembering your preferences, tailoring product recommendations, optimizing site performance, and enhancing your shopping experience.
3.3 For Marketing and Advertising
Including sending promotional emails, abandoned cart reminders, product updates, and personalized marketing communications. You may opt out of marketing communications at any time.
3.4 For Security and Fraud Prevention
Including authenticating accounts, detecting suspicious activity, preventing fraudulent transactions, and protecting the integrity of the Services.
3.5 For Legal and Compliance Purposes
Including responding to lawful requests, complying with applicable laws, enforcing our terms, and protecting our rights and the rights of others.
3.6 For Facilitating Clinic Inquiry Submissions
Including transmitting your inquiry to the selected clinic and sending a copy to Catchfords for delivery confirmation, spam prevention, and service quality monitoring. Any health‑related details you choose to include in your message are provided voluntarily and are used only to route your inquiry and maintain the functionality of the directory. Catchfords does not provide medical advice or create medical records.
4. How We Disclose Personal Information
We may disclose your personal information to the following categories of third parties:
4.1 Service Providers and Vendors
We share personal information with trusted service providers who perform functions on our behalf, including (short list):
- WooCommerce – store platform and order management
- Aelia Currency Switcher – geolocation and currency detection
- Stripe and PayPal – payment processing
- Klaviyo – email communications and marketing automation
- Canada Post SnapShip – domestic shipping label creation and delivery
- Zonos – international duties/taxes calculation and cross‑border checkout
- Hosting, security, and analytics providers – site performance, protection, and optimization
We also use additional plugins, that may share your personal information. These service providers process personal information only as necessary to perform their functions.
4.2 Business and Marketing Partners
We may share information with partners who assist with analytics, advertising, or promotional activities.
4.3 Legal and Regulatory Authorities
We may disclose personal information to comply with applicable law, respond to lawful requests, or protect our rights, safety, or property.
4.4 Corporate Transactions
In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction.
We do not sell personal information.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Maintain your shopping cart
- Remember your preferences
- Analyze site traffic and performance
- Personalize your experience
- Support security and fraud prevention
You may manage cookies through your browser settings, though disabling certain cookies may affect functionality.
6. Geolocation and Currency Detection
To provide accurate pricing, currency, and tax information, we use Aelia Currency Switcher, which determines your approximate location using your IP address. This information is used solely to:
- Display prices in your local currency
- Apply region‑specific taxes or shipping rules
- Improve checkout accuracy
Aelia does not use this information for marketing or profiling.
7. Children’s Privacy
The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us to request deletion.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide the Services
- Maintain your account
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to Access – request a copy of your personal information
- Right to Correct – request correction of inaccurate information
- Right to Delete – request deletion of personal information
- Right to Portability – request transfer of your data
- Right to Restrict or Object – where applicable under GDPR/UK law
- Right to Opt Out of Marketing – unsubscribe from promotional emails
We may require identity verification before processing your request.
10. International Transfers
Your personal information may be transferred to and processed in countries outside your own. Where required, we rely on recognized safeguards such as Standard Contractual Clauses for EU/UK data transfers.
11. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Last Updated” date indicates the most recent revision.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: support@catchfords.com
Catchfords Health Inc.